This website is operated by RacketAid, LLC (alternatively, referred to hereinafter as “we, us, our”). These terms and conditions of service apply to all users of this site, including, without limitation, browsers, vendors, customers, merchants and suppliers. By accessing or using any portion of this site, and by placing an order for RacketAid’s racket stringing and maintenance services, you agree to be bound by these Terms of Service. In the event that these Terms of Service are considered an offer, acceptance is expressly limited by the following terms and conditions.
Any new or different services or products which may be added to those presently offered on the site, shall be subject to these Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service at any time by posting updates on this site. It is the user’s responsibility to check the Terms of Service prior to placing an order for our services and your continued use or access of this website following posting of amendments or changes to the Terms of Service constitutes acceptance by you of those amendments or changes.
RacketAid’s services is hosted on Shopify Inc., which provides us with an on-line e-commerce platform, allowing us to offer our services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least 18 years of age or the age of majority in your state or province of residence, or you have given us your consent to allow any of your minor dependents to use this site. You may not use our services for any illegal or unauthorized purpose nor may you, in the use of our services, violate any laws in your jurisdiction.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of our services.
WE DO NOT SERVICE DAMAGED OR BROKEN RACKETS. Sending us damaged or broken rackets will reserve us the right to charge an additional fee for shipping and handling. We will inform you via email of these charges if and when racket(s) are received that damaged or broken and are inspected by our technicians.
It is currently the responsibility of the customer to ensure that their racket is NOT damaged or broken. Though our package is insured and trackable, a full investigation will be made by our team and the carrier to ensure fraudulent claims are not being made.
To best process claims, it is imperative the customer take picture(s) of the racket(s), with the serial number from the manufacturer showing, on top of their received RacketAid order box, and from a well-enough distance to examine the condition of the racket. These picture(s) will be asked for when a claim is made regarding damaged rackets or lost packages through our servicing process.
OUR 24-HOUR TURNAROUND TIME GUARANTEE:
Our 24-Hour Turnaround Time Guarantee simply means that once you, the customer, have sent your box and it is delivered to our fulfillment center by the carrier, we guarantee that within 24-hours we will have your racket(s) restrung and shipped. The only exception to this guarantee applies to boxes that are received on Saturdays. Because our carriers do not ship on Sunday, we guarantee that the box will be shipped the following day, on Monday.
Though not currently being offered, once we begin offering RacketAid gift cards, these gift cards may only be redeemed online at racketaid.com. Cards and credits cannot be redeemed for cash and cannot be replaced if lost, stolen, or used without your permission. They may not be transferred, resold or redeemed for other gift cards. Promo codes cannot be applied to the purchase of gift cards.
PROMOTIONAL OFFERS; GIFT CARDS. We may run promotional offers from time to time on the Site. The terms of any such promotion will be posted on the Site. Unless otherwise indicated, we may establish and modify, in our sole discretion, the terms of such offer and end such offer at any point. Only one promotional code may be used per transaction.
RacketAid gift cards and gift certificates ("Gift Cards") may only be redeemed toward the purchase of eligible goods and services provided by RacketAid on http://www.racketaid.com/. Purchases are deducted from the redeemer’s Gift Card balance. Any unused Gift Card balance will be placed in the redeemer’s racketaid.com account. If a purchase exceeds the redeemer’s Gift Card balance, the remaining amount must be paid with another payment method. No fees apply to Gift Cards.
Gift cards do expire after 12 months.
Gift Cards may not be redeemed for the purchase of products at any other website. Gift Cards cannot be used to purchase other gift cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Unused Gift Card balances in a racketaid.com account may not be transferred to another racketaid.com account. The risk of loss and title for Gift Cards pass to the purchaser upon RacketAid’s electronic transmission of the Gift Card to the purchaser or designated recipient, or RacketAid’s delivery to the carrier, whichever is applicable. RacketAid is not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.
We have the right to close customer accounts and bill alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on racketaid.com
RACKETAID MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND RACKETAID’S SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
We reserve the right to increase or decrease our shipping reach at any time. We currently will ship to anywhere in the Continental United States (Cannot ship to Alaska or Hawaii).
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue the services (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our services.
SECTION 5 - PRODUCTS OR SERVICES
We reserve the right, but are not obligated, to limit the sale of our services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the number of items that we shall service at any one time. All descriptions of services and pricing are subject to change at anytime without notice, at our sole discretion.
We reserve the right to discontinue any service at any time.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities of implements to be serviced per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by commercial vendors, including dealers, resellers or distributors.
You agree to provide current, complete and accurate financial or account information for all orders placed with RacketAid, LLC.
You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7. LINKS TO OTHER WEBSITES
Our Service may contain links to third party websites or services that are not owned or controlled by RacketAid, LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. You, the Customer, acknowledge and agree that RacketAid, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through such sites or services.
SECTION 8. AUTHORIZATION TO INCREASE SERVICE EQUIPMENT
Customer agrees that they are requesting and authorizing RacketAid, LLC to restring sports racket equipment, maintain sports racket equipment, and add any additional accessories such as, but not limited to, grips, dampeners, etc. shipped to RacketAid,LLC. Customer authorizes RacketAid, LLC to physically change the strings of their sports racket equipment to increase working effectiveness of the device.
SECTION 9. SHIPPING RACKET(S) AND OPENING PACKAGING
Customer agrees to exercise care and follow provided instructions in packaging up their racket(s) for shipment to RacketAid, LLC for servicing. Customer agrees to exercise care when removing items from package when returned to customer.
SECTION 10. PAST EXPERIENCE WITH RACKET(S)
Customer represents and warrants that they have had experience using and handling racket(s) they forwarded to RacketAid, LLC for servicing. Given their past usage experience, customer agrees to exercise care in using and handling the racket(s) or other implements serviced or provided by RacketAid, LLC.
SECTION 11 - PERSONAL INFORMATION
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
RacketAid, LLC does not guarantee, represent or warrant that our services will be uninterrupted, timely, secure or error free. It is understood and agreed that RacketAid, LLC may discontinue its services for an indefinite period of time or cancel its services without prior notice to users, customers or others.
It is expressly understood and agreed that use of our services or inability to use our services is at customers sole risk. The services and all finished products delivered by us to you are delivered “as is” and “as available” for their intended use, unless otherwise designated, and are delivered without any representation, warranty, or condition of any kind, either express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular use or purpose, or durability.
*Shipments are insured based on number of rackets serviced and up to $400. We require photos and/or purchase receipts of your racket(s) to support the claim.*
In placing an order for stringing and maintenance services, you, the customer, agree that you have read the safety warnings and requirements contained in these Terms of Service. You, the customer, agree that neither RacketAid, LLC its officers, directors, employees, agents, contractors, interns, suppliers, service providers, nor its licensors, shall be liable for any injury, loss, or claim arising from the use or handling of racket(s) or other implements serviced and shipped by us to you, the customer.
In no event will RacketAid, LLC its officers, directors, employees, agents, contractors, interns, suppliers, service providers, nor its licensors, be liable for direct, indirect, incidental, punitive, special or consequential damages arising from your use of RacketAid’s services, whether based on legal theories of contract, tort, strict liability or otherwise, or arising from the handling or use of the racket(s) serviced by us, or for any other claim related in any way to your use of our services or the serviced racket(s) provided by us to you.
SECTION 14 - INDEMNIFICATION
In accessing this site, you agree to the terms and conditions contained in these Terms of Service and affirm that you have read the safety warnings and requirements listed below. Further, in the event that you place an order for racket services, you agree to indemnify, defend and hold RacketAid, LLC its officers, directors, employees, agents, contractors, interns, suppliers, service providers, and its licensors, harmless from any claim or demand, including reasonable attorney’s fees, should you or others under your control become injured in any way by rackets or other implements serviced and shipped to you by RacketAid, LLC, or in the event that a third party asserts a claim against you arising out of your negligent failure to warn or other acts of negligence, or your violation of any law or the rights of a third party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Delaware, United States. By transacting with RacketAid, LLC, you hereby agree and consent to only bringing disputes or legal causes of action regarding sales or services rendered to only be heard in the jurisdiction of Johnson City, TN.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.